Frequently asked questions.
Quick answers about pricing, booking and what to expect. Can't find yours? Call 416-896-8771.
How do I get a price?
Use the online calculator. Choose your property, how often you want cleaning and your package, and you get an instant price. You can book right there.
When am I charged?
Home bookings are not charged until your cleaning is complete. Taxes (HST) are added to the price.
Do I need to be home?
Not necessarily, but please make sure we can get in. Add gate or door codes, parking details and any pet instructions when you book.
Do you bring your own supplies?
Yes. We bring our own supplies and professional equipment, and use safe, gentle products.
What discounts do you offer for recurring cleaning?
Weekly service is 20% off, bi-weekly is 15% off and monthly is 10% off. Discounts start with the second cleaning visit.
Are the insides of my cabinets cleaned?
Inside cabinets are included in Move-In / Move-Out and post-construction cleaning. For other packages you can add them, but please empty your cabinets first. We clean the inside of the cabinets only and do not take items out or put them back.
What is not included?
Laundry, dishwashing, exterior windows, carpet shampooing and paint or scuff repair are not part of our packages.
What if I have pets?
Please let us know when you book. Add the pets option if pets will be home, and secure them away from the cleaning area before we arrive.
Do you clean offices and businesses?
Yes. We clean offices, storefronts, clinics and shared spaces. Request a business quote and we will get back to you.
Can you do post-construction, pre-sale or rental turnover cleaning?
Yes. These are quoted individually based on the property, the work needed and your dates. Send a custom quote request with a few details and photos.
Which areas do you serve?
Toronto, North York, Scarborough, Vaughan, Pickering, Ajax, Whitby, Aurora, Newmarket, Whitchurch-Stouffville and York Region.
What are your hours?
Monday to Friday, 9 AM to 4 PM. We are closed on weekends and holidays. Call 416-896-8771 or email info@mtrcleaninggroup.ca.
What if I need to cancel or reschedule?
Please see our policies page for the current cancellation and rescheduling terms, or call us and we will help.